Nevada 211 is a division of the Department of Health and Human Services (DHHS) and Money Management International (MMI). The organization provides information and referrals for essential human services, such as disaster alerts, food banks, homeless shelters, and health care.
Our objective in this project was to transition a difficult-to-use website into an intuitive, interactive resource portal to provide Nevada residents with essential information and referrals. In addition, ensure the new platform is easy-to-use for non-technical administrative staff to make updates and obtain client information.
Project Details:
- System Modernization: Spearheaded the end-to-end replacement of a legacy platform with a custom-built WordPress ecosystem and integrated iCarol API, supporting 378K+ annual active users.
- UI/UX & Accessibility: Engineered a mobile-first, icon-based interface that achieved 100% WCAG 2.1 AA compliance and reduced bounce rates by 30%.
- Product Innovation: Designed and deployed a “Predictive Guided Search” feature to streamline navigation of complex AIRS taxonomy categories, prioritizing rapid access for users in crisis.
- Infrastructure Scaling: Scaled system architecture to handle a 14X increase in daily traffic without downtime, ensuring 24/7 reliability for critical state services.
- Technical Integration: Developed custom WordPress plugins and utilized AI-driven workflows for code refactoring, increasing deployment velocity and automated compliance checks.
Project Screenshots:
