Nevada 211 is a division of the Department of Health and Human Services (DHHS) and Money Management International (MMI). The organization provides information and referrals for essential human services, such as disaster alerts, food banks, homeless shelters, and health care.
Project Details:
- System Modernization: End-to-end modernization of a critical health and human services portal with a custom-built WordPress ecosystem that supports 378K+ annual active Nevada residents.
- UI/UX & Accessibility: Engineered a mobile-first, icon-based interface that achieved 100% WCAG 2.1 AA compliance and reduced bounce rates by 30%.
- Product Innovation: Designed and deployed a “Predictive Guided Search” feature to streamline navigation of complex AIRS taxonomy categories, prioritizing rapid access for users in crisis.
- Infrastructure Scaling: Scaled system architecture to handle a 14X increase in daily traffic without downtime, ensuring 24/7 reliability for critical state services.
- Technical Integration: Developed custom WordPress plugins and utilized AI-driven workflows for code refactoring, increasing deployment velocity and automated compliance checks.
- Analytics & Strategy: Integrated Google Analytics (GA4) to track 50k+ monthly critical-need journeys, using data to iterate on user flow and geography-based resource allocation.
Skills:
- System Architecture, API Orchestration (iCarol), UI/UX Design, WCAG 2.1 AA Compliance, n8n Automation.
Project Screenshots:
